Frequently Asked Questions

1. Is KIYC really a club?

No - we're a brand. We create premium apparel and goods celebrating the spirit of Kelleys Island.

2. Can I buy the KIYC branded goods in a retail store?

Yes. Select apparel and goods can be found at The Village Peddler on Kelleys Island.

3. How can I contact KIYC?

E-mail us: service@kelleysislandyachtclub.com

4. Where can I find you on social media?

Facebook: @kelleysislandyachtclub

Instagram: @kelleysislandyc

5. Are returns permitted?

Returns and Exchanges
With the exceptions noted below, our refund and exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  Refunds or exchanges are accepted for in-stock products (unfortunately we cannot accept returns on custom-order items).

Neck gaiters are non-returnable.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We recommend shipping your return to us via insured carrier. If there was an error on our part, we will happily e-mail you a label for return postage. Otherwise, the customer is responsible for return shipping charges.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

6. What are your shipping charges?

Because of carriers increase in shipping rates and changes in service, we now offer only UPS shipping. Orders $100 and over ship free.